Terms Of Service

Terms of Service Revision Six

Terms of Service Revision Six

- At any time in this document, “we”, “us”, “our”, “employer”, and any grammatical similarities refer to XenoNode.” “You”, “your”, “client”, “employee”, or any grammatical similarities refer to the person, group, company, organization, party, district, or government in which are utilizing XenoNode’s services in any way.

 

 

Terms of Service

1a. Clients will be held responsible for any and all actions performed by their account whether done by the account holder or by others. By utilizing or purchasing XenoNode’s services, you autonomously agree to our policies. Violation of these terms may result in the suspension, null routing, and/or termination of a service.

1b. XenoNode may advertise “unlimited” services, due to hardware restrictions and our upstream provider’s policies, unlimited services must be bound to these terms. Each unlimited service if active follows the term shown below in relation to the product: Unlimited or undeterred bandwidth starts at 10Mbit/s transfer speed and goes up to 1Gbit/s. This service is only available for select data centers. Unlimited web hosting storage may not surpass 50 GBs of disk space by default, to have this restriction removed please contact XenoNode support with a viable reason. Web hosting services may not be used as storage/backup servers. Unlimited virtual server storage have a preset soft limit of 100GBs which can be increased by contacting support and providing a valid reason. Unlimited memory for game servers is set to 6 gigabytes of memory by default. This may be increased up to 12 gigabytes if necessary. Clients are encouraged to use as little memory as possible to boost performance. Unlimited slots for Minecraft servers are provided by default, however limited by the client. Limits may be enforced if abuse is found at XenoNode’s discretion. Unlimited storage for game servers may not be used to store backups.

1c. All clients are required to comply with laws in not only their controlling governments, but also internet laws established in the United States of America, England, and Wales. In compliance may lead to a fee, suspension, or termination depending on the originating country, severity of the law, and the punishments set by the nation. Child pornography, malware, and hack programs which are meant to be abusive of external security flaws must be removed within 24 hours after being emailed by XenoNode or your service may be suspended.

1d. XenoNode's Terms of Service are subjected to change at any time without notice at the sole decretion of XenoNode. Client recognizes that the nature of the service supplied and the initial rates and charges have been communicated to the client. The client is aware from the time to time rates may change based on availability of hardware, overall market conditions, or other factors. Clients will be notified of an increases in rates or charges prior to the billing renewal date on which such increases will take effect.

 

Refunds

2a. No Services sold by XenoNode are eligible for a refund. Prepaid and account credit(s) are ineligible to be refunded, or transferred to an alternative account.

 

Services

3a. We provide the services .as is., .with all faults. and .as available.*

3b. Free or trial services may be suspended, terminated, or have their price changed without any prior notice. Trials may be subject to a one cent or higher validation charge.

3c. XenoNode’s web hosting and game servers may not be used for backups other than ones specifically for the service, however limited to three full backups. Virtual servers should not constantly hit 100% memory usage to prevent issues with both the virtual server and hyper visor. Your virtual server should not constantly hit your limit unless connecting to another VPS on the node using an internal IPv4/IPv6.

3d. It is illegal to generate email Spam from our servers to a recipient in which has not consented to receiving such. By doing so, your service(s) which do not comply may be suspended. This may require a fee to reactive the service.

3e. Free or trial services may be suspended, terminated, or have their price changed without any prior notice. Trials may be subject to a one cent or higher validation charge.

3f. By utilizing XenoNode’s Minecraft hosting services, you confirm that you’ve read and agree to Mojang’s End User License Agreement. Making XenoNode’s servers blacklisted due to EULA in compliance may result in service suspension and/or a fee.

3g. By utilizing XenoNode's Web Services, you confirm that we will charge if you go over the Disk Space and or Bandwidth limit.  

Account

4a. Account validation for reseller hosting must be made through one of the following websites: MC-Market (mc-market.org), WebHostingTalk, MCTrades (mctrades.org), MCSell (mcsell.org). Account validation requires that the account being verified is a reputable member of his/her community. All verification methods require a legitimate reason on how the user will use the reseller hosting. Using virtual server reseller hosting for personal use is prohibited. If found, XenoNode will convert the VMs present on the account into normal virtual servers under the reseller’s XenoNode client portal account.

4b. Account Data and or Removal must be requested by Client in a Support Ticket. [Click Here]

 

 

 

* Due to our "Two Step Program" with Dedicated Servers to stop scammers; This may lead to stock outages, and not recieving of the proper location. This is an unlikely chance but it can happen. In the situation it happens we can switch your server to the another location next billing cycle IF it is available.